Return, Refund, Exchange & Warranty Policy

Thank you for shopping with us! We aim to provide quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

1. Mobile Phones – No Change-of-Mind Refunds

• Mobile phones are not eligible for refunds due to a change of mind.

• A one-month service warranty from the date of purchase applies to eligible mobile phones, subject to our warranty terms.

• If a mobile phone comes with a manufacturer or brand warranty, the warranty period and coverage will be as specified by that brand, such as one year or longer.

• Warranty coverage does not include physical damage, liquid damage, misuse, or other exclusions specified in the applicable warranty terms.

• This policy does not limit any consumer rights that apply to defective products under applicable law.

2. Other Products – Refund Policy

• Eligible products may be requested for a refund within 3 days of delivery.

• Products must be returned in good, unused condition, without damage, and with all original packaging, accessories, and included items.

• The original purchase invoice or bill is required.

• Customers may be asked to provide clear photos and an unboxing video to help us verify the product's condition.

• A 15% restocking fee and applicable delivery charges may apply to eligible change-of-mind refunds, subject to applicable law.

• Refunds for defective, damaged-on-arrival, or incorrectly supplied products will be handled in accordance with applicable consumer-protection requirements.

3. Exchange Policy

• Eligible products may be requested for exchange within 5 days of delivery.

• The product must be in good, unused condition, without damage, and returned with its original packaging, accessories, and invoice.

• Photos and videos may be requested to verify the product's condition.

• If the replacement product costs more than the original product, the customer must pay the price difference.

• For change-of-mind exchanges, the customer is responsible for applicable delivery charges, subject to applicable law.

• Exchanges depend on product availability.

4. Delivery Charges

The following delivery charges apply to eligible return and exchange requests where the customer is responsible for the cost:

The applicable delivery fee will be confirmed before the return or exchange is arranged. Charges will not be applied where prohibited by law.

5. Product Condition & Verification

To help us process your request fairly:

• Keep the original packaging, accessories, manuals, and any items supplied with the product.

• Retain your purchase invoice or bill.

• Take clear photos and, where possible, an unboxing video when receiving your order.

• Our team may inspect the returned product before approving an eligible refund or exchange.

A missing video alone will not automatically remove rights available under applicable consumer-protection law.

6. Warranty Policy

• Products with a stated brand or manufacturer warranty are covered according to that brand's warranty period and terms.

• Eligible mobile phones purchased without a separate manufacturer warranty receive a one-month service warranty from the purchase date, as stated above.

• Warranty service may involve inspection, repair, or another remedy depending on the applicable warranty and consumer-protection requirements.

• Damage caused by accidents, misuse, unauthorized repairs, or liquid exposure may be excluded where the applicable warranty terms permit.

• Please retain your invoice or proof of purchase for all warranty claims.

7. How to Request a Refund or Exchange

1. Contact our customer service team within the applicable time limit.

2. Provide your order details and purchase invoice.

3. Share photos or videos if requested.

4. Wait for our team to confirm the return or exchange arrangements.

5. Return the product with its original packaging and accessories.

8. Important Notice

We reserve the right to inspect returned products and verify eligibility under this policy. Nothing in this policy excludes or restricts consumer rights that cannot legally be waived under applicable law.

Thank you for your understanding and for choosing our company. We appreciate your trust and look forward to serving you again.